1. Sign in on your phoneOn your TV go to Settings → Account → Account & device and scan the QR code with your phone's camera. The account page opens already signed in. No camera? Go to cobratvnz.com/account and type the MAC Address and Device Key shown on that screen.
   
2. Open Manage channelsOn the Overview, tap Manage channels, then choose the playlist you want to change.
   
3. Hide or pin categoriesTap the eye next to a category to hide it on your TVs. Tap the pin to keep it at the top of the list.
   
4. Favourite, group or hide a channelOpen a category. Tap the heart to favourite a channel. Tap ⋮ to hide it, add it to a group, or move it to the top or bottom.
   
5. Put channels in your orderTap ⋮ at the top of the list, choose Reorder channels, drag the handles, then tap Save order.
   
6. Look at your TVYour changes show on every TV on your account within about a minute. If a TV hasn't changed, check it's switched on and up to date: Settings → System & about → Check for updates. Hiding never deletes anything. Show it again and everything comes back as it was.

Before you write: most questions are answered on the homepage FAQ — what the app includes, which devices work, how the trial and licences run. If yours is not there, this reaches us.

Website

Your name Your email So we can reply. We do not use it for anything else. Device (optional) Subject (optional) How can we help? Send message

Prefer your own email? Write to support@cobratvnz.com.

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Two things worth knowing first

CobraTV Pro does not supply channels. If a channel will not play, or the picture is poor, that comes from the playlist you added rather than from the app — your provider is the one who can fix it. We are still happy to help you work out which it is.

Billing and devices are handled in your account, where you can change your plan, add or remove devices and cancel renewal yourself.

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